Grading

Quality assurance in the tourism and hospitality industry is one of the most important pillars of the industry. This industry is one of the largest GDP contributors to the economy and quality assurance ensures that the industry implements and maintains high standards. These standard help with growth and sustainability within the tourism and hospitality industry. This industry is also one of the major employers within the economy and implementing and maintaining quality assurance within the industry is a must.

By setting minimum requirements by the various stakeholders within the tourism and hospitality industry ensures high standards and credibility.

Once minimum requirements have been put in place, most often a grading system is also implemented. The grading system is there to assist role players within the industry to set up their enterprises to meet the minimum requirements and to meet various standards. The organisation, most often the Tourism Authority, will draw up these requirements and standards with the co-operation of all role players within the tourism and hospitality industry. Grading or inspection of tourism and hospitality enterprises are coordinated by the Tourism Authority.

The Tourism Authority will seek qualified staff or service providers to implement, maintained, grade or inspect the enterprises that fall within the Tourism Act.

Other quality assurance programmes may also include Mystery Guest or Mystery Shoppers, Incentive for Managers and Staff, Training & Upliftment Programmes, to mention a few.

Take up the quality assurance banner within your Tourism & Hospitality enterprise and be part of the economic growth.

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